but we count on you to also seek information before your departure. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . See travelhealthpro.org.uk - for current travel health news. 163.04. For Covid related reasons you can also make a fee-free change right up until your day of departure. ABTA No: V5126. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. Registered in England No: 2830117 ATOL No: 2524. You can book online and enter your voucher number and unique code during the booking process. Service on board has been adjusted so as to maximally limit contact. Call them at 0902 150 45 (0.75 euros / min). Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. International travel this summer is looking uncertain (Image . The Corona certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. Obviously, there are a number of things you should take into account and you will have to make some adjustments. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. Does this option interest you? See Travel Aware page - for travel advice from TUI. The issue date and the expiry date of the initially issued voucher remain applicable. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? If we need more details, we will contact you. or cancel your holiday and receive a full refund within . Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. *Changes can only be made by telephone during the opening hours of the TUI fly Service Center, which are Monday to Friday from 9:00 am to 8:00 pm, on Saturday from 9:00 am to 6:30 pm and on Sunday from 10:00 am to 6:30 pm (closed on holidays). Your travel agency can give you more information about this voucher. Motel 6 cancellation policy. You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. Do you think that TUIs cancellation fees are quite high? You will receive a refund for the cancellation within 2 weeks. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. For more information, consult the website of the Belgian government (. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. How much will it cost to cancel my TUI holiday? Did you book a parking space with Quick Parking, but your trip has been cancelled? Do you prefer a cash refund? Any closer to take-off and youll have to pay a fee to rebook plus the difference if the new flight dates are more expensive. Similarly, if the country is placed on the red list its possible the flight will still run. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. Heres how different airlines measure up. Thank you for your understanding in these exceptional times. This page is updated during office hours. In order to limit contacts on board to a minimum, we kindly ask you to travel with as little carry-on baggage as possible. TUI has waived cancellation fees and is offering customers a 20% bonus if they choose to . Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. If you change your booking, the premium will be deducted from the new travel price. Many people are not aware of this, but you have another option sell your holiday to another person and get your refund that way. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. If you'd like more tips on completing any forms, visit your . You can also find the most recently updated information in the frequently asked questions below. If you select plane, you need to enter the flight number, seat number and date of arrival. Click on the link Corona Measures at your destination. Many popular travel firms, including Jet2, Tui, easyjet and "They said if you want your money back, you can only get 20% of it back . Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. You will receive a QR code after having completed the form. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. 14/7 day policy: Travelers can get a full refund if they cancel at least 14 days before check-in and a 50% refund (not including the service fee) if they cancel at least seven days before check-in . For holidays departing until May 2022, under Tui's 'free changes' policyyou can change your booking without paying an admin charge for any reason up to 28 days before departure. If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. That's why we strongly advise against taking a test at the destination. Wondering what documents you need for your destination? During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. Thomas Cook flights are 100% non-refundable. TUI HOLIDAYS are hugely popular with Britons but as travel grinds to a halt amid the coronavirus pandemic, many people with TUI bookings have been left out of pocket. package holiday provider with a great flexible booking policy, Virgin Atlantics current flexible policy, Find out which insurance companies offer the most complete Covid cover, Holiday checklist: Your guide to hassle-free holidays in 2021, Everything you need to know about using the NHS app as a vaccine passport for travel, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024, Online travel agent flight deals: why the price is almost always too good to be true. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? After all, the safety of all our customers and employees is our top priority. This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . Family members and/or friends who drop you off at the airport are requested not to enter the airport building. Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. Can I cancel my holiday with SpareFare is the biggest travel marketplace with a secure exchange system you can trust. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. You are on the Belgian website. For Covid related reasons you can also make a fee-free change right up until your day of departure. You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. You can do this while you check in online, which is possible from 24 to 6 hours before departure. TUI allow you to transfer your holiday in the name of another person. And all of our holidays are designed to help you Discover Your Smile. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. We therefore advise you to check your mailbox regularly. Have you not yet reserved a seat? If the price of the new flight is higher than the original amount, you will have to pay the difference. If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. You can book this All-Risk insurance up to 57 days prior to your departure. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. You need to be in the possession of proof that you have taken a COVID-19 (PCR) test and that the result is negative. Click on the link Coronamaatregelen for your destination. Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. That depends on the measures that are applicable at the airport concerned. In that case an additional PCR test is not necessary. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. If you booked a package holiday or a hotel only, visit the following articles: This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. Click here for more information. You can book this All-Risk insurance up to 57 days prior to your departure. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. To find out more, please read our Travellers (from 12 years old) who do not hold an EU Digital Covid certificate must complete the FCS (Spanish Health Form) within 48 hours before departure. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken.
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