Invoiced: Per container, per calendar day, per container type In the event you wish to change the party invoiced, please e-mail. Remembers if the user accepts or rejects the Cookies Notice. U.S. Department of Commerce Tacoma, WA 98401-2985800-657-9808info@nwseaportalliance.com, Seattle Harbor | Directions Partial day closures are considered as a full working day and count towards free time. Enter your email address and Password below. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. text-decoration: none; Contact us and we will respond within the next two working days. Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. within the eModal Community Portal also provide a central place for intermodal stakeholders to post and view vessel information by both calendar and list views. Where do I return my empty container? For details how to extend your DnD Free time at destination, click. Prevents unauthorised use of login credentials or access of system. In the event of any discrepancies between the below and our public tariff, the public tariff prevails. Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. Click EmptyReturns and scroll down until you find your area and size/type. Disputes due to containers associated with Government holds: A statement validating the customs hold was not a result of any action by the shipper, their agent, or any party to the bill of lading. Please login or create an account to access online services. Are you having trouble making an appointment or paying a fee? Ends on the day that the full container is gated-out of the terminal. ACL Halifax: email halifaximport (at)aclcargo.com APL: https://apps.usa.cma-cgm.com/econtainer/apl.php CMA-CGM: http://apps.usa.cma-cgm.com/econtainer COSCO: https://sites.google.com/view/coscoshippinglinesna/emptyreturns Where do I return my empty container? Reefers with nosemount gensets will need to arrive prior to 15:00 or will be subject to possibly being rejected due to the additional time needed to remove the nosemount. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. Activity location codes for demurrage and detention, Submission of release request instructions. Please enter container IDs (Maximum 10 Entries). Terminal Island, CA 90731. Meat (Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY). Port Everglades - first 7:00 AM following vessel departure Disputes must be submitted to Maersk within 30 days of the invoice date. width: 80%; North America Customer Service Handling Structure, Demurrage & Detention Free Time and Charges, Shipment visibility and real time information. PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/17/2022. This information is compiled from terminal websites and updated by9 a.m. Monday through Friday. Packing Of Cargo Transport Units (CTU Code), Terminals, Restrictions, Free Time, Local Surcharges, Office Calendar. All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee. . Get up-to-date local information about import procedures and restrictions, demurrage and detention, container drop-offs and more. This is an effort to ensure that all drivers are educated on the APM Terminals safety policies in advance which should improve safety awareness and reduce potential violations. INC. North Reclamation Atea, Subangdaku Please contact Evergreen at 972-764-1350 for any demurrage questions. Allows the user to access multiple applications by using single sign-on. } Registration required for some services. flex: 1; Reefer container with IMO follows Reefer. Carrier will stop the detention clock effective the next business day after the notification is received. Please email tiwyard@everport-terminals.com if you have any questions or issues regarding the appointment system. Accepting Evergreen, COSCO, CMA, APL & OOCL. We will work directly with the retailer on these issues of consumer returns. color: #FFF; Application: The free time & charges applied will be those in place on the origin price calculation date (PCD). We handle a wide variety of cargo. Email Address. Container : 60 containers max. OOCL Lite provide real time sailing schedule search, cargo tracking, shipment Your online behaviour could be followed by these third parties. APPOINTMENTS ARE REQUIRED FOR ALL GATE MOVES. Expiry Date: Until further notice But in case you don'tperhaps it's not what you were expecting or the style just isn't youwe will issue you a quick refund. This will benefit all trucking companies . Westwood Shipping Lines Bunker Charge (BC) and Inland Fuel Surcharge (IFS), effective April 1, 2023, through June 30, 2023 One Sitcum Plaza, Tacoma, WA 98421. deliver best-in-class service to our customers. Our terminal partner websites and additional information on demurrage payment can be found here. For disputes involving a change of paying party, written confirmation from the party who will pay is needed. Such screenshots must be taken between 6:00 a.m.-12:00pm (noon) the day before the Waiver Date and between 6:00a.m. Choose the Place of Delivery (POD) of your shipment. Jacksonville - first 8:00 AM following vessel departure } Import Refrigerated Cargo - CY Deliveries - Price Increase. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. text-transform: uppercase; To ensure appointment availability, it is encouraged to place appointments daily by noon. Identifies an unique user across multiple applications. Checks whether cookies are enabled or not. Please email tiwyard@everport-terminals.com if you have any questions or. **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. Disputes due to inability to secure a terminal appointment to return equipment: A time stamped screenshot of a terminal appointment system indicating an appointment was not available at any applicable Carrier return locations for the date a waiver is being applied for, including all shifts where applicable. Finding solutions and creating opportunities is the name of the game. Ends on the day that the empty container is gated-in at the agreed port or terminal. Contact If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. text-align: center; Average ship times may be longer than expected. This domain is owned by Doubleclick (Google). Copyright 2021 Advent eModal. Here is how to check the appointed depot information for empty container return. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. Demurrage disputes for U.S. shipments can be raised by: For cargo after pickup, through our website maersk.com in the MyFinance section. For UPS or FedEX, please drop it off at your nearest UPS or FedEx location. We refund the returned merchandise within 8 business days of receiving the items. After the search is done, details of appointed depot information will be shown in . Please check your emails if you have not yet activated your account. Shipping Line options will appear as you type. Press submit when you are done. Users can select the date and clock on the vessel name for additional information, such as ETA, ETD, ATA, ATD, First available, St/Rcv, St/Rcv Reefer, Cargo Cutoff, Reefer Cutoff, Worked Upon, Received OD, Received Hazmat. Start your search for the right partner for your business. OOCL, APL and CMA containers use TRAC or trucker-owned chassis only. However not all transactions will be guaranteed. Cosco, Evergreen, Hamburg Sud, Maersk, MSC, Safmarine, Sealand, Hyundai Always verify your empty return location with the shipping line ACL, APL, CMA-CGM, Hapag Lloyd, Evergreen, Marfret, ONE Line, OOCL, Transfar, US Lines (ANL), Yang Ming, Zim Lines DAILY CHASSIS / EMPTY ACCEPTANCE CONTAINER TERMINALS CHASSIS POOLS Empty reefer containers will be released against bookingsand accepted as export loads5 working days prior to vessel arrival. If your item is defective, you have one year from the date of purchase to return it. Please enter container or bill of lading IDs (Maximum 50 Entries). Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. Since its establishment on 1 September 1968, Evergreen Marine Corp (EMC) has secured its place in shipping history. Marine exchange of SoCal, APL: (800) 999-7733 The eContainer application will advise where to return an empty container in a given metropolitan location. Ocean Carriers can participate directly by simply sending a standardized Excel file that is digitized and accepted into the application by eModal. Shipping Line Contacts Status , ZIM operates a modern fleet and anetwork of shipping linesoffering cargo transportation services on all major global trade routes, supported by thecompany's local officesand representatives around the world. Country: United States Minimum of 20+ containers of the same size type on a vessel going out on the same chassis. Keeps user information for session identifier after the user has logged in. The Northwest Seaport Alliance is a marine cargo operating partnership of the Port of Seattle and Port of Tacoma. Philadelphia - first 8:00 AM following vessel departure To see the satellite locations for an Equipment Provider, simply click on the EP's company name. Your complete guide to shipping to and from United States of America. *excluding Newark/Miami excludes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. All rights reserved. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. Evergreen Enterprises }. Motor Carrier SCAC. Please note the below provides a general overview of our import demurrage and detention practices in the U.S. For complete details please refer to our tariff here. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. The main business activity is: Doubleclick is Googles real time bidding advertising exchange. 2/27 (https://bit.ly/3IGNRwz) of the UIIA. If your item is defective, you have one year from the date of purchase to return it. APM Terminals offers seamless, cost-effective and reliable container weighing solution that will save you both time and money. Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows. Click EmptyReturns and scroll down until you find your area and size/type. At NWK locations, we have a separate SOC DMR rate and a Tank DMR rate. Each daily screenshot must show no reservations were available for that day and as far into the future the rail reservation system allows, or up to the end of the receiving window whichever is sooner. **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. Postal Service, give it to your mail deliverer or drop off at your nearest post office. For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. The eContainer application will advise where to return an empty container in a given metropolitan location. In the past days, both Rail Operators have now enforced restrictions on the return of empty containers (MT's) to those ramps, which has meant the need for us to secure additional empty storage . The queue lot will be open during this time to allow truckers to park and create an appointment. When free time expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full free time period was given to pickup the cargo. Please note that personalized items, food and live plants are nonreturnable. however not all transactions will be guaranteed. Non-operating reefer (NOR) is considered as Dry Container. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck. It will also provide a re-delivery number should the container be an off-hire or one way. Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. Appointments will lockout 30 minutes prior to the start of each hour. } ** Newark/Miami includes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. .eg-eyebrow div { You should be receiving a notice. Please send all returns or exchanges to: Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. .eg-eyebrow a { display: none; Thanks for your cooperation! Los Angeles - first 3:00 AM following container discharge Notifications must be sent via the website. Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. Free time: Working Days } DETENTION: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal or depot beyond the agreed amount of Free Time. Depot Information | Evergreen Call us at + 632 88860258 + 632 77281234 Contact us Local Contacts Branches Depot Information Depot Information CEBU PHILIPPINE MULTIMODAL FREIGHT SERVICES (PMFSI), INC. Beside Cebu Comm'l Bldg., Humabon St., Cebu, Philippines Learn More CENTRAL VISAYAS TRUCKING SVC. Currency: USD If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Schedule both Import and Export Appointments simultaneously, Overview of containers currently being accepted and dispatched, Save containers to a Watchlist and set up email notifications, Manage Truck Appointments (specific terminals), Request additional services (specific terminals). In addition, for CY deliveries at rail ramps collecting storage according to the ramps terms and conditions, demurrage will be assessed by Maersk for equipment use only after the free time as indicated below. OOCL, CMA, APL, and COSCO Empty Reefers will only be available on gate hours 07:00 to 16:15. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Please contact our customer service department at 1-877-509-2956 within 90 days of receiving your shipment to initiate a return. When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. Trucks serving our international container terminals must have an active RFID tag and have a 2007 or newer engine or a certified equivalent emission control system. If you have not, or just want to be sure, you can search the list we . **, {{'SP_TOTALCOUNT' | translate}}{{ totalRecords }}. Hover your cursor over the Terminal to see their Shift Definitions. Empty Return Instructions & Vessel Schedules. Limited same day appointments will be available for certain transactions. font-size: 15px; To view free days and last free date information for containers, along with pickup and return location basis click here: Please find the Activity Location codes for Demurrage and Detention Invoices below. Tampa - first 8:00 AM following vessel departure. padding: 5px; Returns | Evergreen Return Policy If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. Empty Management and Street Turns Empty Return Instructions Dual Move Appointments Vessel Schedules Medical Supplier Container Reservations Current eModal Platform Status All eModal systems are functioning normally. details, ATTN: MyEvergreen Returns Please enter your Evergreen account number and zip code to activate your online account below. Maher Terminals Customer Service Package Click on DnD Calculation tab. Our team is here to help deliver best-in-class service to our customers. Free Flow/Peel Pile Requirements We hope you love what you ordered. Note that SPOT terms are those accepted at the time the booking is confirmed and are not necessarily aligned with the standard tariff. Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. Refunds will be processed within 8 business days of receiving the returned items, and will be credited to the original form of payment. Newark - first 6:00 AM following container discharge | A platform for our supply partners . DOCUMENTATION FEE FOR ALL IMPORT TRADES - EFFECTIVE DECEMBER 1, 2020. 2022 Earth Hour. Stores Boolean values to check whether website must be animated. .eg-eyebrow { Look up rates for new shipments and inland tariffs. The tags are re-editable. When your package is ready do one of the following: For the U.S. Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. So if you make appointments too fast you will get a message that you have exceeded the limit and must wait 10 minutes before making another appointment. At Evergreen Shipping Agency (America) Corp., Quality is our best assurance. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Free time for carriers equipment commences on the day equipment departs from carriers container yard. Shipper's own containers (SOC) are not subject to detention and are subject to demurrage at some locations. 2400 Elliham Ave, Bldg D Third party cookie set by Microsoft SharePoint which remembers whether the window is in full screen mode. Disputes due to inability to secure a rail reservation for export shipments: A screenshot indicating no reservations were available for each day of the receiving window as indicated on the booking confirmation. UIIA Notification Region. Canada - Toronto Empty Container Returns. in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck. Eagle Marine Services, Ltd document.write(new Date().getFullYear()). Announcements. Advisory to Clients ( Covid - 19 Pandemic Surge Recurrence ) Effective January 10, 2022. Box 2985 Empty Return Instructions Keep Motor Carriers up to date on empty return activities Using the eModal Empty Return Instructions (ERI) module, Ocean Carriers & Terminal Operators can update their specific return instructions for Motor Carriers. ZIM Integrated Shipping Services Ltd. is one of the leading carriers in the global container shipping industry. Remembers the users default region landing page. eContainer is the tool which enables easy access to search for empty delivery locations. |. tracking by Bill of Lading, Booking, Container, etc). <atitlt="print screen" alt="print screen" onclick="window.print();"target=" _blank" Style=cursor:pointer;">print button If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. .eg-eyebrow-left { As a standard, our returns policy is the following: No unauthorized returns will be accepted. Holiday Schedule All free flow piles must be picked up within 3 days of discharge.
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